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Privacy Policy

Last updated: September 17, 2025

This Privacy Policy describes how Divoma (the “Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.divoma.in (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for other legal, operational, or regulatory reasons. Updates will be posted on this page with the “Last updated” date revised accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from different sources. The type of data collected depends on how you interact with us. In addition to the specific uses listed below, we may use your information to:

  • Communicate with you
  • Improve our Services
  • Comply with applicable laws
  • Enforce our Terms of Service
  • Protect our rights and those of our customers
What Personal Information We Collect
1. Information You Provide Directly
  • Contact details: name, address, phone number, and email.
  • Order information: billing/shipping address, payment confirmation, email, and phone number.
  • Account details: username, password, and security-related details.
  • Customer support data: information you share with us when contacting support.
2. Information We Collect Automatically

We may automatically collect data about how you interact with our Site, including:

  • Device and browser details
  • IP address and geolocation data
  • Pages you view, time spent, and actions taken
  • Cookies and tracking technologies
3. Information from Third Parties

We may obtain information from vendors and partners, such as:

  • Payment processors (billing details to process transactions)
  • Shipping providers
  • Analytics & marketing partners (to improve services and personalize ads)
How We Use Your Personal Information
  • Providing Products & Services: process payments, fulfill orders, ship products, manage returns, and provide account features.
  • Marketing & Advertising: send promotional communications (via email, SMS, or mail) and show tailored ads.
  • Security & Fraud Prevention: detect suspicious activity and protect against fraud.
  • Customer Support & Service Improvement: respond to queries and enhance user experience.
Cookies

We use cookies to:

  • Improve your browsing experience
  • Remember preferences
  • Run analytics
  • Personalize content and advertising

You may disable cookies in your browser, but some features may not function properly.

How We Disclose Your Personal Information

We may share your personal information with:

  • Vendors and third-party service providers (IT, shipping, payment processing, analytics)
  • Business and marketing partners
  • Affiliates within our corporate group
  • Legal authorities, if required by law

We do not sell or share sensitive personal data without consent.

User Generated Content

If you post reviews or other public content on our Site, they may be publicly accessible. Please use discretion when sharing personal details.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from anyone under 16 years of age.

Security & Retention

We implement security measures to protect your information but cannot guarantee absolute security.

We retain your data as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, update, or delete your data
  • Request a copy (data portability)
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Complaints

If you have concerns about our data practices, please contact us. If you are unsatisfied with our response, you may escalate to your local data protection authority.

International Users

If you access our Services from outside India, please note your information may be transferred and processed internationally.

Contact Us

For any questions or requests regarding this Privacy Policy, please reach us at:

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